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Frequently Asked Questions (FAQs) for BOW.com
How can I contact your customer service team?
Got questions or need help finding the right part?
Our support team is just a message away! You can email us at info@bow.com or by filling out our Contact Form.
Whether you’re trying to find the right product, have questions about an order, or just need a hand with something—our support team is here for you.
Why choose Boat Owners Warehouse for your marine needs?
With over 65 years of experience and more than 20,000 unique SKUs, Boat Owners Warehouse (BOW) is one of the most trusted names in the marine industry. Whether you’re shopping online or visiting one of our Florida store locations, including our flagship in Fort Lauderdale—widely recognized as the Boating Capital of the World—you’ll receive the expert guidance and customer service you need to find the exact parts, tools, or equipment for your boat, yacht, or recreational marine vehicle. We’re here to help every step of the way, from product selection to expert advice.
Can I shop online or do I have to visit a store?
Yes! You can shop online 24/7 at BOW.com or visit any of our 8 Florida store locations. Choose what works best for you.
Is the entire inventory available online?
We offer over 20,000 unique SKUs and 60,000+ products in stock, with most of them available for online purchase. Some items may be limited to in-store pickup due to size, weight, or local availability.
Do I need an account to place an order online?
No account is required — but creating one allows you to track orders, save products, and reorder faster in the future.
How fast do you ship orders?
We offer next business day shipping on most in-stock items placed before our daily cutoff time. You’ll receive tracking information once your order ships.
Do you ship nationwide?
Yes! We ship to all 50 U.S. states with reliable carriers. Standard, expedited, and freight shipping options are available at checkout.
Do you ship internationally to the Caribbean, Central America, and South America?
Yes! We proudly ship to the Caribbean, Central America, and South America. For international orders, shipping rates and delivery times may vary depending on location and carrier. If you have questions or need assistance with your order, our team is here to help.
Can I pick up my online order in-store?
Yes — many items are eligible for in-store pickup. During checkout, simply select the “Pickup In Store” option and choose your preferred location.
What if I can’t find the part I need?
Our in-store and online support teams are trained to help you find the exact part or the closest fit. You can reach out via chat, phone, or visit us in-store for personal assistance.
Do you really stock over 100,000 marine products?
Yes — we maintain one of the largest marine inventories in the U.S. with over 100,000 products in stock and 20,000+ unique SKUs.
Are your products suitable for all types of boats?
Absolutely. Whether you own a small fishing boat, a luxury yacht, or a recreational cruiser, we offer gear, parts, and tools for every kind of vessel.
How long has Boat Owners Warehouse been in business?
We’ve been proudly serving boaters for over 65 years, starting right here in Fort Lauderdale — the Boating Capital of the World.
How many store locations do you have?
We operate 8 stores across Florida, offering expert service, vast inventory, and everything a boater needs — whether you shop online or in person.
What makes Boat Owners Warehouse (BOW) different from other marine retailers?
With over six decades of experience, unmatched product selection, and a dedicated team that goes the extra mile, we’re more than just a store — we’re your trusted marine partner.
Do you offer Easy Returns or Exchanges?
Yes — we want you to be 100% satisfied with your purchase. Most unused items can be returned or exchanged within 30 days of purchase with proof of receipt. Some exclusions may apply based on product type. For full details, visit our Returns Policy or contact us directly.